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FREQUENTLY ASKED
QUESTIONS
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What types of products does Friandise by Miharu offer for sensitive skin?Friandise by Miharu specializes in providing a range of high-quality skincare products specifically formulated for sensitive skin. Our offerings include gentle cleansers, hydrating moisturizers, soothing serums, and protective sunscreens. Each product is crafted with hypoallergenic ingredients, avoiding common irritants like artificial fragrances and harsh chemicals. We understand the delicate nature of sensitive skin and prioritize formulations that ensure both efficacy and comfort, allowing you to maintain a healthy, balanced complexion without the worry of adverse reactions.
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I'm a first-time skincare user. What are some beginner-friendly products offered by Friandise by Miharu, and how should I incorporate them into my routine?Welcome to the world of skincare! At Friandise by Miharu, we specialize in offering high-quality, beginner-friendly skincare products tailored to meet your needs as a first-time user. We recommend starting with the basics for a simple yet effective routine: 1. **Gentle Cleanser:** Our 'Pure Radiance Cleanser' is perfect for all skin types and effectively removes impurities without stripping your skin of essential moisture. Use it twice daily, in the morning and evening. 2. **Hydrating Toner:** Follow up with our 'Rejuvenating Toner' to balance your skin's pH levels and prepare it for better absorption of subsequent products. Apply it with a cotton pad or your hands. 3. **Moisturizer:** Our 'Nourishing Day Cream' is lightweight yet hydrating, making it an ideal choice to keep your skin moisturized throughout the day. We also offer a 'Revitalizing Night Cream' for deeper hydration while you sleep. 4. **Sunscreen:** Don't forget to protect your skin from the sun's harmful UV rays. Our 'Sun Defense SPF 30' should be applied every morning as the final step in your routine. By starting with these core products, you can gradually build a routine that suits your specific skin needs. If you have any questions or need personalized recommendations, our customer support team is always here to help. Welcome to Friandise by Miharu, and happy skincare journey!
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What should I do if a product from Friandise by Miharu didn't work on my skin?At Friandise by Miharu, we strive to offer high-quality skincare products that cater to diverse skin types and concerns. We understand that skincare is not one-size-fits-all, and sometimes a product may not deliver the expected results. If one of our products didn't work for your skin, here's what you can do: 1. **Contact Our Customer Support:** Reach out to our customer support team within 30 days of your purchase. Provide details about your experience and any reactions you may have encountered. Our team is trained to assist with product-related issues and can offer tailored advice. 2. **Consultation with Skin Experts:** We offer free online consultations with our skincare specialists. They can help you understand why the product may not have worked and recommend alternative products better suited to your skin type and concerns. 3. **Return or Exchange Policy:** We have a flexible return and exchange policy. If the product didn't work for you, you might be eligible for a return or exchange. Please review our return policy on our website and follow the outlined steps. 4. **Patch Testing:** Before applying a new product to your entire face, always conduct a patch test. Apply a small amount to a discreet area of your skin and wait 24 hours to see if any irritation occurs. At Friandise by Miharu, your satisfaction is our priority, and we're here to ensure you find the perfect skincare solutions for your unique needs.
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How long will it take to see the effects of products purchased from Friandise by Miharu?The timeframe for noticing the effects of skin care products from Friandise by Miharu can vary depending on the specific product and your individual skin type. Generally, our customers report seeing initial improvements within 2 to 4 weeks of consistent use. For more significant and lasting results, it is recommended to use the products as directed for at least 8 to 12 weeks. Active ingredients in our formulations are scientifically designed to work over time, gradually enhancing your skin's health and appearance. For the best results, maintain a consistent skincare routine and allow adequate time for the products to take full effect. If you have any specific concerns or questions about the suitability of a product for your skin type, please feel free to reach out to our customer support team.
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Can both genders use the skincare products offered by Friandise by Miharu?Absolutely! At Friandise by Miharu, our skincare products are thoughtfully formulated to meet the needs of all skin types, irrespective of gender. Skincare is universal, and our extensive range includes cleansers, moisturizers, serums, and treatments that are effective and gentle enough for everyone. We believe that everyone deserves healthy, glowing skin and our products are designed to help you achieve just that, whether you identify as male, female, or non-binary. Our commitment is to provide high-quality skincare solutions that cater to the diverse needs of our customers. Feel free to explore our collections and find the perfect products tailored to your unique skin care requirements.
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Is it safe for pregnant and breastfeeding moms to use products from Friandise by Miharu?Friandise by Miharu takes the safety and well-being of all its customers very seriously, including pregnant and breastfeeding mothers. Our skincare products are formulated with high-quality, natural ingredients that are generally safe for most users, including expectant and new moms. However, it is always important to consult with your healthcare provider before using any new skincare products during pregnancy or while breastfeeding. We clearly label all ingredients on our product pages to help you make an informed decision and ensure that any specific allergies or sensitivities are considered. Your health and comfort are our top priorities, and we are committed to providing products that you can trust.
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What should I do if I accidentally put the wrong address on my order from Friandise by Miharu?If you realize you've entered the wrong address for your order from Friandise by Miharu, please contact our customer service team as soon as possible. Our team can assist you in updating the address if the order has not yet been shipped. Reach out to us through our customer support email provided on the website. Mention your order number and the correct address to expedite the process. Prompt action increases the likelihood that we can intercept and amend your order details before shipment. If the order has already been dispatched, we will work with the courier service to redirect the package, though additional fees may apply. For best results, double-check your details before finalizing your order to avoid any inconvenience. Thank you for shopping with Friandise by Miharu!
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What should I do if my package from Friandise by Miharu arrives damaged?At Friandise by Miharu, we take great care to ensure our products are delivered safely to our customers. However, if your package arrives damaged, please contact our customer service team within 48 hours of receiving your order. Although we cannot send a new product, we are committed to providing a satisfactory solution. Please provide us with clear photos of the damaged items and packaging, along with your order details. Our team will review the case and offer alternatives such as a partial refund, store credit, or other compensatory options. Your satisfaction is our priority, and we will work with you to resolve the issue promptly.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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